*All products purchased from Jootwear. com can be exchanged within 14 days of purchase only if:
-The item(s) is faulty, damaged, or defective at the time of delivery.
-The item(s) does not match the original specifications of the product or is found to be not the same as you had purchased.
You must notify us within 3 days of delivery by writing to email info@jootwear.com
Items must be returned within 14 days of receipt.
Items must be unworn and unwashed.
Beauty lines and pierced jewelery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed.
Shoes must be tried on indoors.
Items must have all tags attached.
Beauty products and accessories cannot be returned.
info@jootwear.com or by calling at our Whats App on +353870552507, in case you want to raise a dispute. At Jootwear.com we look at each dispute on a case-by- case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at info@jootwear.com within 14 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
-Exchange request is made outside the specified time frame.
-The product is damaged because of use.
-The product has tampered.
-Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
Refund:
Quick and easy returns
Your refund should be processed within 14 working days of you dropping your parcel off.
Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
HOW DO I RETURN MY ORDER?
-For customers only in Ireland
Fill out a Returns Form, Â
Next then Contact us by email: info@jootwear.com Â
Next call and arange for the delivery company to pick up your item.
You will be responsible for payment of sending the goods back to us and this amount will not be reimbursed to you.
-For customers outside Ireland
Fill out a Returns Form, Â
Next then Contact us by email: info@jootwear.com Â
Next call and arange for the delivery company to pick up your item
Download a Returns Form.
Please download a copy of the returns form here – Download returns form (PDF) or Download returns form (Word) Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.
Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper. The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.
IF YOU HAVE NO ACCESS TO A PRINTER Please write your name and order number on a piece of paper stating why you are returning the item. Insert this note inside your parcel along with your returning items.
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You will receive an email confirmation for tracking and proof of return
Order Cancellation:
You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
Jootwear.com reserves this right of cancelling your order for the reason s including, unavailability of stock, declined in payment or the inaccuracy of pricing. *There will be no return and exchange on sale articles. Â
All sales items are not refunded.