Sale Rules

Sale Rules

Rules for selling in the online store

EU Consumer Protection Act

• Consumers are entitled to have their rights and interests protected by law. Irish consumer protection law, which is based on a mix of Irish and European legislation, has evolved as a distinct area of law that concentrates on the general protection and promotion of those rights and interests: See link- Know your EU consumer rights when shopping online (eccireland.ie)
• One of the most important pieces of EU consumer legislation is the Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC). Under the Directive you have a minimum 2-year legal guarantee against faulty products, or products that do not look or work as advertised.
• Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC (Text with EEA relevance.) See link –

Delivery by transport companies:

• Ordered items come in factory packaging.
• When receiving a parcel, carefully inspect its packaging for integrity and no external damage.
• If the integrity of the packaging is violated, dents and other damage are detected, do not accept the parcel.
• Require delivery workers to write back and send an order back.

• After that, you should contact us by phone, email: info@jootwear.com

• If you find a factory fault after opening the package, you can return the goods in the mail. To do this, contact us by phone, email: info@jootwear.com.

• If the above requirements are not met, your refund will not be accepted. The package with the goods will be sent back by us.

• All sales items are not refunded